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CareerStaff Unlimited, staffing solutions


Account Representative- Entry Level

Location: Schaumburg, IL
Date Posted: 05-09-2017
ACCOUNT REPRESENTATIVE- ENTRY LEVEL 
 
CareerStaff Unlimited, a division of Genesis HealthCare, is currently searching for candidates who are interested in beginning a career in healthcare business management! We are looking for an energetic, outgoing and positive individual to join our growing Managed Services team! 

Our entry level Account Representative will help run our Managed Service Provider (MSP) and build great relationships with all 30 of our offices, along with our clients and employees across the country. This entry level management position is full-time with great benefits and additional perks. This opportunity is a great mix of human resources, marketing, sales and business, with a specific focus on healthcare recruitment, employee retention and account management. The ideal candidate will be outgoing, team-oriented, professional, personable, competitive, organized and have a strong work ethic with superior problem-solving skills! Prior leadership experience is a bonus!
 
POSITION SUMMARY: 
 
This entry level Account Representative for our Managed Service Provider (MSP) position includes assisting with the daily operations of the staffing department, monitoring/managing a territory for our MSP account, building relationships with companies and building and maintaining relationships with employees. Responsible for training sub-vendors, clients and users. Help to manage the placement of field employees from each vendor, which includes making customer service calls and sales activities.
 
RESPONSIBILITIES/ACCOUNTABILITIES:
 
  1. Partner with the Account Managers on daily projects, roll-outs, and various additional tasks.
  2. Monitor and operate our company’s Managed Service Provider account and all aspects involved.
  3. Must be comfortable speaking on the phone and tele-training sub vendors, clients and users.
  4. Supervise day-to-day activities of Account Coordinator(s) and Field Employees.
  5. Develop and execute a sales strategy to target new sub-vendors to place candidates for staffing assignments.
  6. Maintain sub-vendor agreements and contracted requirements. This includes (but is not limited to) managing sub-vendors, negotiating bid rates, job orders to increase fill rate, and credentialing of candidate submittals.
  7. Process client job orders, which includes inputting orders to the MSP, tracking all submittals, and connecting qualified candidates to clients while maintaining exceptional customer service skills.
  8. Execute bill and pay rate negotiations with sub-vendors and clients, based on client job orders. 
  9. Contact prospective, existing and active customers through multiple channels such as telephone, client site visits and email to develop business.
  10.  Oversee payroll processing to ensure all sub-vendors are paid correctly in a timely fashion.
  11.  Track account management activities through various reports.
  12.  Maintain profit margins and recruitment quota in accordance with set goals.
  13. Maintain relationships with sub-vendors with continual training and coaching to keep the sub-vendors candidate pool active and working on assignments, and coordinating retention efforts and extensions of assignments.
  14. Ensure compliance with all federal, state and local laws and regulations related to all business practices.  Participates in Joint Commission accreditation survey process and maintains all files and records to ensure compliance with Joint Commission standards, where appropriate. 
  15. Maintain relationships with clients with continual training and meetings to work on best practices to use MSP software and ways to increase fill ratio.
  16. Other duties and projects as assigned.


SPECIFIC EDUCATIONAL/VOCATIONAL REQUIREMENTS:
 
  • Bachelor’s degree preferred.
  • 2+ years sales and/or customer service experience required
  • Healthcare staffing experience preferred


Who we are:

Founded in 1989, CareerStaff Unlimited quickly established itself as a leader in the healthcare staffing industry. We’ve earned a reputation for providing the most qualified clinicians with a variety of unique opportunities nationwide. Our focus is first and foremost always on patient care. We believe that with the superior customer service of our division personnel, partnered with our experienced clinicians, we are uniquely positioned as the premier provider of healthcare staffing solutions.

Our different brands cover all ranges of medical personnel, including physicians, nurses, therapists and pharmacists. Each of our clinicians is thoroughly screened to provide only the highest standards of patient care. We partner with a variety of clients, providing opportunities in hospitals, skilled nursing facilities, school districts, home healthcare agencies, clinics, retail pharmacies and more!
 
About the relationship between CareerStaff Unlimited and Genesis Healthcare:

On December 1, 2012, Genesis HealthCare completed the acquisition of Sun HealthCare Group, Inc. This merger created one of the largest skilled nursing providers in the country, with 422 skilled nursing centers in 29 states. It also expanded Genesis HealthCare’s rehabilitation therapy business (Genesis Rehab Services) to more than 1,500 contracts in 46 states. 

In addition to expanding in skilled nursing and therapy, Genesis HealthCare gained ownership of Sun’s temporary staffing solutions company, CareerStaff Unlimited (CSU), and its four divisions: Therapists Unlimited, ReadyNurse, ProCare One Nurses and CareerStaff RX. CSU provides staffing solutions by connecting experienced healthcare professionals with hundreds of quality healthcare facilities across the country, effectively completing the expansion of Genesis HealthCare’s business, employment, and care footprint to all 50 states, nationwide. Remarkable!

The union of healthcare provider and staffing company prompted Staffing Industry Analysts, “The Global Advisor on Contingent Work”, to rank Genesis HealthCare & CareerStaff Unlimited on the “2013 Largest U.S. Healthcare Staffing Firms” list.
 
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Kayla Sorrell | Recruitment Specialist
CareerStaff Unlimited | A Genesis Healthcare Company
Kayla.Sorrell@careerstaff.com | www.CareerStaff.com
 
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